How do I cancel an order?

    Before your order is shipped out, you can follow the below steps to cancel it:

    Step 1: Sign into My Orders and find your order
    Step 2: Click Cancel Order
     
    Step 3: Select a cancellation reason in the pop-up box and submit your request

    Note:
    1. You can only cancel an order before the seller ships it out.
    2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.

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