The product I received does not match the description. What can I do?

    If you are not satisfied with the product you received, contact your seller to agree on a solution.
    To contact the seller, click Contact Seller to send them a message. You can also click Chat Now on the order details page to chat in real time with seller.

    If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:

    Step 1: Sign into My Orders and locate your order
    Step 2: Click Open Dispute
    Step 3: Fill in your refund request and click Submit

    Please make sure you open a dispute before your Buyer Protection has ended. 

    If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.

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