How do I cancel an order?

    Before your order is shipped out, you can follow the below steps to cancel it:

    Step 1: Sign into My Orders and find your order
    Step 2: Click Cancel Order
    Step 3: Select a cancellation reason in the pop-up box and submit your request

    1. You can only cancel an order before the seller ships it out.
    2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.

    Was this information useful?
    Yes No
Please select a question first so we can connect you to the right agent. The Customer Service Team is online 24/7.
Chat Now