To respond to your escalated dispute, please follow the below steps:
Step 1: Sign into My Orders and locate your order
Step 2: Click Dispute in Progress
Step 3: Click Respond to respond to a dispute and/or offer evidence
If you are not sure which information or evidence should be submitted, please click Details to check the notification from our Case Management Team.
1. Only .jpg, .jpeg, .bmp or .png file types are supported (2MB max).
2. If you don't find the Respond button, it is because the escalated dispute is being processed by our Case Management Team. Please wait for updates.
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